Intermittent issue receiving Inspire emails

Incident Report for Civitas Learning

Resolved

This incident has been resolved.

Posted Oct 17, 2022 - 10:58 CDT

Update

We are continuing to monitor for any further issues.

Posted Oct 17, 2022 - 10:58 CDT

Monitoring

A fix was identified and and applied to resolve the issue. We're currently waiting for confirmation from those affected the issue is resolved. We will provide another update once we receive confirmation.

Posted Oct 16, 2022 - 23:19 CDT

Investigating

We are currently investigating an issue with Inspire Emails. Some institutions are receiving the following error:

Delivery has failed to these recipients or groups:
noreply-inspire@civitaslearning.com (noreply-inspire@civitaslearning.com)
There's a problem with the recipient's mailbox. Please try resending your message. If the problem continues, please contact your email admin.

Notifications are still available within the application.

Posted Oct 14, 2022 - 12:46 CDT

This incident affected: Advising Analytics (Inspire).