Connection error for College Scheduler

Incident Report for Civitas Learning

Resolved

This incident has been resolved.
Posted Oct 24, 2025 - 10:29 CDT

Identified

The issue has been identified and a fix is being implemented.
Posted Oct 23, 2025 - 20:00 CDT

Investigating

Our team is currently investigating a new sign in error that has emerged.
Posted Oct 23, 2025 - 18:39 CDT

Monitoring

A fix has been implemented and we are monitoring the results.
Posted Oct 23, 2025 - 17:26 CDT

Update

The College Scheduler proprietary sign-on server, sso2.collegescheduler.com, is experiencing an outage. This is affecting student and advisor sign-ons for all Banner 8 customers, Banner 9/Banner Registration customers using Advisor Mode, PeopleSoft customers on older interfaces, and flat file integrations. Our team is currently investigating.
Posted Oct 23, 2025 - 15:58 CDT

Update

We are continuing to investigate this issue.
Posted Oct 23, 2025 - 15:31 CDT

Investigating

The College Scheduler proprietary sign-on server, sso2.collegescheduler.com, is experiencing an outage. This is affecting sign-ons for all Banner 8, Banner 9, and Banner Registration customers using Advisor Mode, PeopleSoft customers on older interfaces, and flat file integrations. Student sign-ins appear to be unaffected.
Posted Oct 23, 2025 - 15:23 CDT
This incident affected: College Scheduler.