{
  "page": {
    "id": "tm0cv6vwlqq1",
    "name": "Civitas Learning",
    "url": "https://status.civitaslearning.com"
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  "status": {
    "indicator": "none",
    "description": "All Systems Operational"
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  "components": [{"status":"operational","name":"Degree Map","created_at":"2017-04-04T21:39:57.814-05:00","updated_at":"2025-11-13T09:02:19.635-06:00","position":1,"description":null,"showcase":false,"start_date":null,"id":"srn8dknhvn47","group_id":null,"page_id":"tm0cv6vwlqq1"},{"status":"operational","name":"Data Warehouse (Explore)","created_at":"2017-04-04T21:41:08.732-05:00","updated_at":"2025-10-23T08:13:25.369-05:00","position":2,"description":null,"showcase":false,"start_date":null,"id":"f8bsqq14cc5t","group_id":null,"page_id":"tm0cv6vwlqq1"},{"status":"operational","name":"Advising Analytics (Inspire)","created_at":"2018-09-10T13:15:06.811-05:00","updated_at":"2026-08-19T13:26:36.781-05:00","position":3,"description":"AdviseStream, AdviseStream Pre-Health, and Inspire (Next Gen)","showcase":false,"start_date":null,"id":"dyr1rv69xy9n","group_id":null,"page_id":"tm0cv6vwlqq1"},{"status":"operational","name":"Inspire for Advisors","created_at":"2017-04-04T21:40:11.121-05:00","updated_at":"2025-11-13T09:02:19.664-06:00","position":4,"description":null,"showcase":false,"start_date":null,"id":"9sgh83ydvyr2","group_id":null,"page_id":"tm0cv6vwlqq1"},{"status":"operational","name":"Course Success Coaching (Inspire for Faculty)","created_at":"2017-04-04T21:40:22.652-05:00","updated_at":"2025-11-13T09:02:19.678-06:00","position":5,"description":null,"showcase":false,"start_date":null,"id":"l1x0sc6l2hmw","group_id":null,"page_id":"tm0cv6vwlqq1"},{"status":"operational","name":"Course Insights","created_at":"2017-04-04T21:40:41.174-05:00","updated_at":"2025-11-13T09:02:19.692-06:00","position":6,"description":null,"showcase":false,"start_date":null,"id":"n04lx574cm28","group_id":null,"page_id":"tm0cv6vwlqq1"},{"status":"operational","name":"Initiative Analysis (Impact)","created_at":"2017-04-04T21:40:59.391-05:00","updated_at":"2025-11-13T09:02:19.705-06:00","position":7,"description":null,"showcase":false,"start_date":null,"id":"wmg0dxk0y50h","group_id":null,"page_id":"tm0cv6vwlqq1"},{"status":"operational","name":"Administrative Analytics (Illume)","created_at":"2017-04-04T21:40:50.173-05:00","updated_at":"2025-11-13T09:02:19.719-06:00","position":8,"description":null,"showcase":false,"start_date":null,"id":"782rsqc3k1gl","group_id":null,"page_id":"tm0cv6vwlqq1"},{"status":"operational","name":"College Scheduler","created_at":"2018-10-23T13:40:42.456-05:00","updated_at":"2025-10-24T10:29:44.786-05:00","position":9,"description":"Frontend application, API servers, and databases relating to the College Scheduler application.","showcase":false,"start_date":null,"id":"v9xwnqrcmnj3","group_id":null,"page_id":"tm0cv6vwlqq1"},{"status":"operational","name":"Academic Planning","created_at":"2023-05-01T13:30:01.082-05:00","updated_at":"2025-10-23T08:13:25.454-05:00","position":10,"description":null,"showcase":true,"start_date":"2023-05-01T00:00:00.000-05:00","id":"c2ffx4vw4xpj","group_id":null,"page_id":"tm0cv6vwlqq1"}],
  "incidents": [{"name":"Group emails stuck in pending and unable to download groups","status":"resolved","created_at":"2026-08-18T14:23:58.084-05:00","updated_at":"2026-08-19T13:26:36.829-05:00","monitoring_at":"2026-08-18T20:33:17.627-05:00","resolved_at":"2026-08-19T13:26:36.812-05:00","impact":"major","shortlink":"https://stspg.io/pv2d2lyjtkcj","scheduled_for":null,"scheduled_until":null,"scheduled_remind_prior":false,"scheduled_reminded_at":null,"impact_override":null,"scheduled_auto_in_progress":false,"scheduled_auto_completed":false,"metadata":{},"started_at":"2026-08-18T14:23:58.069-05:00","reminder_intervals":null,"id":"3bp44myv9y8t","page_id":"tm0cv6vwlqq1","incident_updates":[{"status":"resolved","body":"A processing and queueing issue affecting appointment availability, calendar sync, group email and text messages, note generation, and reports and exports has been resolved. A fix has been deployed and verified, and all items queued during the disruption have been re-processed. Delayed notifications may have arrived in a batch as the backlog cleared. If you're still seeing an issue, please contact Support.","created_at":"2026-08-19T13:26:36.812-05:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-08-19T13:26:36.812-05:00","display_at":"2026-08-19T13:26:36.812-05:00","deliver_notifications":true,"tweet_id":null,"id":"l0c9pv23p89m","incident_id":"3bp44myv9y8t","custom_tweet":null,"affected_components":[{"code":"dyr1rv69xy9n","name":"Advising Analytics (Inspire)","old_status":"partial_outage","new_status":"operational"}]},{"status":"monitoring","body":"A fix has been implemented and we are monitoring the results.","created_at":"2026-08-18T20:33:17.627-05:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-08-18T20:33:17.627-05:00","display_at":"2026-08-18T20:33:17.627-05:00","deliver_notifications":true,"tweet_id":null,"id":"09b1xlvqnfjs","incident_id":"3bp44myv9y8t","custom_tweet":null,"affected_components":[{"code":"dyr1rv69xy9n","name":"Advising Analytics (Inspire)","old_status":"partial_outage","new_status":"partial_outage"}]},{"status":"investigating","body":"We are continuing to investigate this issue.","created_at":"2026-08-18T20:33:08.060-05:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-08-18T20:33:08.060-05:00","display_at":"2026-08-18T20:33:08.060-05:00","deliver_notifications":true,"tweet_id":null,"id":"pmhxhv4p3vyy","incident_id":"3bp44myv9y8t","custom_tweet":null,"affected_components":[{"code":"dyr1rv69xy9n","name":"Advising Analytics (Inspire)","old_status":"partial_outage","new_status":"partial_outage"}]},{"status":"investigating","body":"We are currently investigating reports of emails sent to groups remaining in a Pending status, as well as an issue where group files are failing to download. Our team is actively working to identify the cause, and we will provide further updates as more information becomes available.","created_at":"2026-08-18T14:23:58.188-05:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-08-18T14:23:58.188-05:00","display_at":"2026-08-18T14:23:58.188-05:00","deliver_notifications":true,"tweet_id":null,"id":"v60p7xm0krw0","incident_id":"3bp44myv9y8t","custom_tweet":null,"affected_components":[{"code":"dyr1rv69xy9n","name":"Advising Analytics (Inspire)","old_status":"operational","new_status":"partial_outage"}]}],"postmortem_body":null,"postmortem_body_last_updated_at":null,"postmortem_ignored":false,"postmortem_published_at":null,"postmortem_notified_subscribers":false,"postmortem_notified_twitter":false,"components":[{"status":"operational","name":"Advising Analytics (Inspire)","created_at":"2018-09-10T13:15:06.811-05:00","updated_at":"2026-08-19T13:26:36.781-05:00","position":3,"description":"AdviseStream, AdviseStream Pre-Health, and Inspire (Next Gen)","showcase":false,"start_date":null,"id":"dyr1rv69xy9n","page_id":"tm0cv6vwlqq1","group_id":null}]},{"name":"Advising Analytics Outreach Issues","status":"resolved","created_at":"2026-04-14T11:15:07.517-05:00","updated_at":"2026-04-17T09:19:58.915-05:00","monitoring_at":"2026-04-15T14:15:30.948-05:00","resolved_at":"2026-04-17T09:19:58.897-05:00","impact":"major","shortlink":"https://stspg.io/jxk1st1t08t0","scheduled_for":null,"scheduled_until":null,"scheduled_remind_prior":false,"scheduled_reminded_at":null,"impact_override":null,"scheduled_auto_in_progress":false,"scheduled_auto_completed":false,"metadata":{},"started_at":"2026-04-14T11:15:07.513-05:00","reminder_intervals":null,"id":"ryhnsw8t072x","page_id":"tm0cv6vwlqq1","incident_updates":[{"status":"resolved","body":"All issues within Advising are now resolved.\n\nTo make certain things are working again, we have removed the Select All feature and we are back to the software's original state. \nWe have seen several successful group creations, several successful emails sent from these groups and student lists, and successful inbound SMS messages. We are now confident the issue is fully resolved and working as it was before this \"Select All\" feature was released. We are using this experience to enhance our QA process to include more robust testing for new features to prevent any future issues of this nature. Thank you!","created_at":"2026-04-17T09:19:58.897-05:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-04-17T09:19:58.897-05:00","display_at":"2026-04-17T09:19:58.897-05:00","deliver_notifications":true,"tweet_id":null,"id":"29w14z6802t6","incident_id":"ryhnsw8t072x","custom_tweet":null,"affected_components":[{"code":"dyr1rv69xy9n","name":"Advising Analytics (Inspire)","old_status":"partial_outage","new_status":"operational"}]},{"status":"monitoring","body":"A fix has been implemented and we are monitoring the results.","created_at":"2026-04-15T14:15:30.948-05:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-04-15T14:15:30.948-05:00","display_at":"2026-04-15T14:15:30.948-05:00","deliver_notifications":true,"tweet_id":null,"id":"7y51wskdh2cb","incident_id":"ryhnsw8t072x","custom_tweet":null,"affected_components":[{"code":"dyr1rv69xy9n","name":"Advising Analytics (Inspire)","old_status":"partial_outage","new_status":"partial_outage"}]},{"status":"identified","body":"The issue has been identified and a fix is being implemented.","created_at":"2026-04-15T08:08:07.916-05:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-04-15T08:08:07.916-05:00","display_at":"2026-04-15T08:08:07.916-05:00","deliver_notifications":true,"tweet_id":null,"id":"82z5kfymhty4","incident_id":"ryhnsw8t072x","custom_tweet":null,"affected_components":[{"code":"dyr1rv69xy9n","name":"Advising Analytics (Inspire)","old_status":"partial_outage","new_status":"partial_outage"}]},{"status":"investigating","body":"We are currently investigating two critical issues impacting the Advising outreach tools:\n\n1. Email Filtering Failure (Risk of Mass Emailing): The emailing feature within the student list is not applying filters as expected, which could result in emails being sent to all students.\n\n2. Missing SMS Responses: Student replies sent via SMS are failing to be delivered back into Advising.\n\nResolving these issues is our highest priority.","created_at":"2026-04-14T11:15:07.576-05:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-04-14T11:15:07.576-05:00","display_at":"2026-04-14T11:15:07.576-05:00","deliver_notifications":true,"tweet_id":null,"id":"rp3jvxx8qv0p","incident_id":"ryhnsw8t072x","custom_tweet":null,"affected_components":[{"code":"dyr1rv69xy9n","name":"Advising Analytics (Inspire)","old_status":"operational","new_status":"partial_outage"}]}],"postmortem_body":null,"postmortem_body_last_updated_at":null,"postmortem_ignored":false,"postmortem_published_at":null,"postmortem_notified_subscribers":false,"postmortem_notified_twitter":false,"components":[{"status":"operational","name":"Advising Analytics (Inspire)","created_at":"2018-09-10T13:15:06.811-05:00","updated_at":"2026-08-19T13:26:36.781-05:00","position":3,"description":"AdviseStream, AdviseStream Pre-Health, and Inspire (Next Gen)","showcase":false,"start_date":null,"id":"dyr1rv69xy9n","page_id":"tm0cv6vwlqq1","group_id":null}]},{"name":"Static group creation incorrectly adds all students (active and inactive)","status":"resolved","created_at":"2026-04-08T16:01:08.588-05:00","updated_at":"2026-04-13T08:23:59.732-05:00","monitoring_at":"2026-04-09T12:00:41.030-05:00","resolved_at":"2026-04-13T08:23:59.716-05:00","impact":"critical","shortlink":"https://stspg.io/15pzlm55k5s9","scheduled_for":null,"scheduled_until":null,"scheduled_remind_prior":false,"scheduled_reminded_at":null,"impact_override":null,"scheduled_auto_in_progress":false,"scheduled_auto_completed":false,"metadata":{},"started_at":"2026-04-08T16:01:08.582-05:00","reminder_intervals":null,"id":"57whjnxpy36x","page_id":"tm0cv6vwlqq1","incident_updates":[{"status":"resolved","body":"This incident has been resolved.","created_at":"2026-04-13T08:23:59.716-05:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-04-13T08:23:59.716-05:00","display_at":"2026-04-13T08:23:59.716-05:00","deliver_notifications":true,"tweet_id":null,"id":"4c4q54jz9z4j","incident_id":"57whjnxpy36x","custom_tweet":null,"affected_components":[{"code":"dyr1rv69xy9n","name":"Advising Analytics (Inspire)","old_status":"operational","new_status":"operational"}]},{"status":"monitoring","body":"We are finding only successful group creations so far and we are continuing to monitor for any further instance. At this time we are considering Advising Analytics to be back to an operational status.","created_at":"2026-04-10T16:33:58.913-05:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-04-10T16:33:58.913-05:00","display_at":"2026-04-10T16:33:58.913-05:00","deliver_notifications":true,"tweet_id":null,"id":"0xkztqgfjwdz","incident_id":"57whjnxpy36x","custom_tweet":null,"affected_components":[{"code":"dyr1rv69xy9n","name":"Advising Analytics (Inspire)","old_status":"major_outage","new_status":"operational"}]},{"status":"monitoring","body":"A fix has been implemented and we are monitoring the results.","created_at":"2026-04-10T13:57:46.379-05:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-04-10T13:57:46.379-05:00","display_at":"2026-04-10T13:57:46.379-05:00","deliver_notifications":true,"tweet_id":null,"id":"y2z0hcyqjf0y","incident_id":"57whjnxpy36x","custom_tweet":null,"affected_components":[{"code":"dyr1rv69xy9n","name":"Advising Analytics (Inspire)","old_status":"major_outage","new_status":"major_outage"}]},{"status":"identified","body":"We have identified additional issues here and are working to resolve this as quickly as possible.","created_at":"2026-04-09T15:47:45.222-05:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-04-09T15:47:45.222-05:00","display_at":"2026-04-09T15:47:45.222-05:00","deliver_notifications":true,"tweet_id":null,"id":"kcm3vqmycrm3","incident_id":"57whjnxpy36x","custom_tweet":null,"affected_components":[{"code":"dyr1rv69xy9n","name":"Advising Analytics (Inspire)","old_status":"major_outage","new_status":"major_outage"}]},{"status":"monitoring","body":"We are continuing to monitor for any further issues.","created_at":"2026-04-09T12:01:44.802-05:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-04-09T12:01:44.802-05:00","display_at":"2026-04-09T12:01:44.802-05:00","deliver_notifications":true,"tweet_id":null,"id":"5ljfg6rstr0d","incident_id":"57whjnxpy36x","custom_tweet":null,"affected_components":[{"code":"dyr1rv69xy9n","name":"Advising Analytics (Inspire)","old_status":"major_outage","new_status":"major_outage"}]},{"status":"monitoring","body":"A fix has been implemented and we are monitoring the results.","created_at":"2026-04-09T12:00:41.030-05:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-04-09T12:00:41.030-05:00","display_at":"2026-04-09T12:00:41.030-05:00","deliver_notifications":true,"tweet_id":null,"id":"gsf80xq3c6tm","incident_id":"57whjnxpy36x","custom_tweet":null,"affected_components":[{"code":"dyr1rv69xy9n","name":"Advising Analytics (Inspire)","old_status":"major_outage","new_status":"major_outage"}]},{"status":"identified","body":"This issue has been identified and a fix is being implemented.","created_at":"2026-04-09T08:10:57.895-05:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-04-09T08:10:57.895-05:00","display_at":"2026-04-09T08:10:57.895-05:00","deliver_notifications":true,"tweet_id":null,"id":"kfyw3wfg3pgv","incident_id":"57whjnxpy36x","custom_tweet":null,"affected_components":[{"code":"dyr1rv69xy9n","name":"Advising Analytics (Inspire)","old_status":"major_outage","new_status":"major_outage"}]},{"status":"investigating","body":"Users are reporting an issue with creating static groups in Advising Analytics. When the group is created, all students (active and inactive) are automatically added to any newly created static group, rather than the manually selected students as expected. This has been resulting in mass emails being sent to the entire student population. \n\nOur team is currently investigating.","created_at":"2026-04-08T16:01:08.663-05:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-04-08T16:01:08.663-05:00","display_at":"2026-04-08T16:01:08.663-05:00","deliver_notifications":true,"tweet_id":null,"id":"8j7twx3dvf0g","incident_id":"57whjnxpy36x","custom_tweet":null,"affected_components":[{"code":"dyr1rv69xy9n","name":"Advising Analytics (Inspire)","old_status":"operational","new_status":"major_outage"}]}],"postmortem_body":null,"postmortem_body_last_updated_at":null,"postmortem_ignored":false,"postmortem_published_at":null,"postmortem_notified_subscribers":false,"postmortem_notified_twitter":false,"components":[{"status":"operational","name":"Advising Analytics (Inspire)","created_at":"2018-09-10T13:15:06.811-05:00","updated_at":"2026-08-19T13:26:36.781-05:00","position":3,"description":"AdviseStream, AdviseStream 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resolved.","created_at":"2026-01-30T10:06:49.227-06:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-01-30T10:06:49.227-06:00","display_at":"2026-01-30T10:06:49.227-06:00","deliver_notifications":true,"tweet_id":null,"id":"mq47lyl0vx2s","incident_id":"x3vm63cr2kyg","custom_tweet":null,"affected_components":[{"code":"dyr1rv69xy9n","name":"Advising Analytics (Inspire)","old_status":"operational","new_status":"operational"}]},{"status":"monitoring","body":"A fix has been implemented and we are monitoring the results.","created_at":"2026-01-30T09:32:45.632-06:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-01-30T09:32:45.632-06:00","display_at":"2026-01-30T09:32:45.632-06:00","deliver_notifications":true,"tweet_id":null,"id":"758498wxymky","incident_id":"x3vm63cr2kyg","custom_tweet":null,"affected_components":[{"code":"dyr1rv69xy9n","name":"Advising Analytics (Inspire)","old_status":"major_outage","new_status":"operational"}]},{"status":"identified","body":"The issue has been identified and a fix is being implemented.","created_at":"2026-01-30T07:34:41.013-06:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-01-30T07:34:41.013-06:00","display_at":"2026-01-30T07:34:41.013-06:00","deliver_notifications":true,"tweet_id":null,"id":"gd571wb3bg12","incident_id":"x3vm63cr2kyg","custom_tweet":null,"affected_components":[{"code":"dyr1rv69xy9n","name":"Advising Analytics (Inspire)","old_status":"operational","new_status":"major_outage"}]}],"postmortem_body":null,"postmortem_body_last_updated_at":null,"postmortem_ignored":false,"postmortem_published_at":null,"postmortem_notified_subscribers":false,"postmortem_notified_twitter":false,"components":[{"status":"operational","name":"Advising Analytics (Inspire)","created_at":"2018-09-10T13:15:06.811-05:00","updated_at":"2026-08-19T13:26:36.781-05:00","position":3,"description":"AdviseStream, AdviseStream Pre-Health, and Inspire (Next Gen)","showcase":false,"start_date":null,"id":"dyr1rv69xy9n","page_id":"tm0cv6vwlqq1","group_id":null}]},{"name":"Production Site Down","status":"resolved","created_at":"2025-11-13T08:42:08.124-06:00","updated_at":"2025-11-13T13:56:00.470-06:00","monitoring_at":"2025-11-13T09:02:19.749-06:00","resolved_at":"2025-11-13T13:56:00.452-06:00","impact":"major","shortlink":"https://stspg.io/nfn70r6f9q3w","scheduled_for":null,"scheduled_until":null,"scheduled_remind_prior":false,"scheduled_reminded_at":null,"impact_override":null,"scheduled_auto_in_progress":false,"scheduled_auto_completed":false,"metadata":{},"started_at":"2025-11-13T08:42:08.113-06:00","reminder_intervals":null,"id":"8p6k9qzpm8ml","page_id":"tm0cv6vwlqq1","incident_updates":[{"status":"resolved","body":"This incident has been 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This is affecting sign-ons for all Banner 8, Banner 9, and Banner Registration customers using Advisor Mode, PeopleSoft customers on older interfaces, and flat file integrations. 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We are continuing to monitor the issue.","created_at":"2025-10-22T16:31:09.134-05:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2025-10-22T16:31:09.134-05:00","display_at":"2025-10-22T16:31:09.134-05:00","deliver_notifications":true,"tweet_id":null,"id":"y3fz6lcgz9b5","incident_id":"59p99zs57j69","custom_tweet":null,"affected_components":[{"code":"srn8dknhvn47","name":"Degree Map","old_status":"degraded_performance","new_status":"degraded_performance"},{"code":"9sgh83ydvyr2","name":"Inspire for Advisors","old_status":"degraded_performance","new_status":"degraded_performance"},{"code":"l1x0sc6l2hmw","name":"Course Success Coaching (Inspire for Faculty)","old_status":"degraded_performance","new_status":"degraded_performance"},{"code":"n04lx574cm28","name":"Course Insights","old_status":"degraded_performance","new_status":"degraded_performance"},{"code":"782rsqc3k1gl","name":"Administrative Analytics 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We are closely monitoring this recovery and expecting data freshness to be within the threshold starting tomorrow. We will have an update regarding this outage again tomorrow with results.","created_at":"2025-10-21T15:42:45.401-05:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2025-10-21T15:42:45.401-05:00","display_at":"2025-10-21T15:42:45.401-05:00","deliver_notifications":true,"tweet_id":null,"id":"py262s03tv6g","incident_id":"59p99zs57j69","custom_tweet":null,"affected_components":[{"code":"srn8dknhvn47","name":"Degree Map","old_status":"degraded_performance","new_status":"degraded_performance"},{"code":"9sgh83ydvyr2","name":"Inspire for Advisors","old_status":"degraded_performance","new_status":"degraded_performance"},{"code":"l1x0sc6l2hmw","name":"Course Success Coaching (Inspire for Faculty)","old_status":"degraded_performance","new_status":"degraded_performance"},{"code":"n04lx574cm28","name":"Course Insights","old_status":"degraded_performance","new_status":"degraded_performance"},{"code":"782rsqc3k1gl","name":"Administrative Analytics (Illume)","old_status":"degraded_performance","new_status":"degraded_performance"},{"code":"wmg0dxk0y50h","name":"Initiative Analysis (Impact)","old_status":"degraded_performance","new_status":"degraded_performance"},{"code":"f8bsqq14cc5t","name":"Data Warehouse (Explore)","old_status":"degraded_performance","new_status":"degraded_performance"},{"code":"dyr1rv69xy9n","name":"Advising Analytics (Inspire)","old_status":"degraded_performance","new_status":"degraded_performance"},{"code":"v9xwnqrcmnj3","name":"College Scheduler","old_status":"degraded_performance","new_status":"degraded_performance"},{"code":"c2ffx4vw4xpj","name":"Academic Planning","old_status":"degraded_performance","new_status":"degraded_performance"}]},{"status":"identified","body":"Civitas has been able to recover site access to our tools, but the AWS outage is still impacting data freshness. Civitas is continuing to closely monitor all updates from AWS and will continue to update here until the status is back to completely operational.","created_at":"2025-10-21T09:00:16.072-05:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2025-10-21T09:00:16.072-05:00","display_at":"2025-10-21T09:00:16.072-05:00","deliver_notifications":true,"tweet_id":null,"id":"wn37t8j86bxw","incident_id":"59p99zs57j69","custom_tweet":null,"affected_components":[{"code":"srn8dknhvn47","name":"Degree Map","old_status":"degraded_performance","new_status":"degraded_performance"},{"code":"9sgh83ydvyr2","name":"Inspire for Advisors","old_status":"degraded_performance","new_status":"degraded_performance"},{"code":"l1x0sc6l2hmw","name":"Course Success Coaching (Inspire for Faculty)","old_status":"degraded_performance","new_status":"degraded_performance"},{"code":"n04lx574cm28","name":"Course Insights","old_status":"degraded_performance","new_status":"degraded_performance"},{"code":"782rsqc3k1gl","name":"Administrative Analytics (Illume)","old_status":"degraded_performance","new_status":"degraded_performance"},{"code":"wmg0dxk0y50h","name":"Initiative Analysis (Impact)","old_status":"degraded_performance","new_status":"degraded_performance"},{"code":"f8bsqq14cc5t","name":"Data Warehouse (Explore)","old_status":"degraded_performance","new_status":"degraded_performance"},{"code":"dyr1rv69xy9n","name":"Advising Analytics (Inspire)","old_status":"degraded_performance","new_status":"degraded_performance"},{"code":"v9xwnqrcmnj3","name":"College Scheduler","old_status":"degraded_performance","new_status":"degraded_performance"},{"code":"c2ffx4vw4xpj","name":"Academic Planning","old_status":"degraded_performance","new_status":"degraded_performance"}]},{"status":"identified","body":"AWS has reportedly identified the issue and some systems are showing signs of recovery. Civitas is continuing to closely monitor any updates from AWS and will continue to update here until status is back to completely operational.","created_at":"2025-10-20T12:56:07.314-05:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2025-10-20T12:56:07.314-05:00","display_at":"2025-10-20T12:56:07.314-05:00","deliver_notifications":true,"tweet_id":null,"id":"q4srwfgnr6km","incident_id":"59p99zs57j69","custom_tweet":null,"affected_components":[{"code":"srn8dknhvn47","name":"Degree Map","old_status":"degraded_performance","new_status":"degraded_performance"},{"code":"9sgh83ydvyr2","name":"Inspire for Advisors","old_status":"degraded_performance","new_status":"degraded_performance"},{"code":"l1x0sc6l2hmw","name":"Course Success Coaching (Inspire for Faculty)","old_status":"degraded_performance","new_status":"degraded_performance"},{"code":"n04lx574cm28","name":"Course Insights","old_status":"degraded_performance","new_status":"degraded_performance"},{"code":"782rsqc3k1gl","name":"Administrative Analytics (Illume)","old_status":"degraded_performance","new_status":"degraded_performance"},{"code":"wmg0dxk0y50h","name":"Initiative Analysis (Impact)","old_status":"degraded_performance","new_status":"degraded_performance"},{"code":"f8bsqq14cc5t","name":"Data Warehouse (Explore)","old_status":"degraded_performance","new_status":"degraded_performance"},{"code":"dyr1rv69xy9n","name":"Advising Analytics (Inspire)","old_status":"degraded_performance","new_status":"degraded_performance"},{"code":"v9xwnqrcmnj3","name":"College Scheduler","old_status":"degraded_performance","new_status":"degraded_performance"},{"code":"c2ffx4vw4xpj","name":"Academic Planning","old_status":"degraded_performance","new_status":"degraded_performance"}]},{"status":"investigating","body":"We are continuing to investigate this issue.","created_at":"2025-10-20T11:39:29.212-05:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2025-10-20T11:39:29.212-05:00","display_at":"2025-10-20T11:39:29.212-05:00","deliver_notifications":true,"tweet_id":null,"id":"953xg99d3d1p","incident_id":"59p99zs57j69","custom_tweet":null,"affected_components":[{"code":"srn8dknhvn47","name":"Degree Map","old_status":"degraded_performance","new_status":"degraded_performance"},{"code":"9sgh83ydvyr2","name":"Inspire for Advisors","old_status":"degraded_performance","new_status":"degraded_performance"},{"code":"l1x0sc6l2hmw","name":"Course Success Coaching (Inspire for Faculty)","old_status":"degraded_performance","new_status":"degraded_performance"},{"code":"n04lx574cm28","name":"Course Insights","old_status":"degraded_performance","new_status":"degraded_performance"},{"code":"782rsqc3k1gl","name":"Administrative Analytics (Illume)","old_status":"degraded_performance","new_status":"degraded_performance"},{"code":"wmg0dxk0y50h","name":"Initiative Analysis (Impact)","old_status":"degraded_performance","new_status":"degraded_performance"},{"code":"f8bsqq14cc5t","name":"Data Warehouse (Explore)","old_status":"degraded_performance","new_status":"degraded_performance"},{"code":"dyr1rv69xy9n","name":"Advising Analytics (Inspire)","old_status":"degraded_performance","new_status":"degraded_performance"},{"code":"v9xwnqrcmnj3","name":"College Scheduler","old_status":"operational","new_status":"degraded_performance"},{"code":"c2ffx4vw4xpj","name":"Academic Planning","old_status":"operational","new_status":"degraded_performance"}]},{"status":"investigating","body":"AWS is experiencing some widespread issues due to some internal issue with Amazon's own network. Specifically they have identified the root cause as an underlying internal subsystem responsible for monitoring the health of Amazon's network load balancers. This is potentially affecting data freshness and connectivity to our application(s).","created_at":"2025-10-20T11:35:48.417-05:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2025-10-20T11:35:48.417-05:00","display_at":"2025-10-20T11:35:48.417-05:00","deliver_notifications":true,"tweet_id":null,"id":"yw49gb5kq6zk","incident_id":"59p99zs57j69","custom_tweet":null,"affected_components":[{"code":"srn8dknhvn47","name":"Degree Map","old_status":"operational","new_status":"degraded_performance"},{"code":"9sgh83ydvyr2","name":"Inspire for Advisors","old_status":"operational","new_status":"degraded_performance"},{"code":"l1x0sc6l2hmw","name":"Course Success Coaching (Inspire for Faculty)","old_status":"operational","new_status":"degraded_performance"},{"code":"n04lx574cm28","name":"Course Insights","old_status":"operational","new_status":"degraded_performance"},{"code":"782rsqc3k1gl","name":"Administrative Analytics 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Upon investigation, a third party host, which had previously been in the College Scheduler stack, had been completely decommissioned and we still had a hidden dependency.\nThis dependency has been removed, and College Scheduler is healthy.","created_at":"2025-09-21T14:15:30.563-05:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2025-09-21T14:15:30.563-05:00","display_at":"2025-09-21T14:15:30.563-05:00","deliver_notifications":true,"tweet_id":null,"id":"dm24kgqwhqx9","incident_id":"ndq3dhhmbfbj","custom_tweet":null,"affected_components":[{"code":"v9xwnqrcmnj3","name":"College Scheduler","old_status":"operational","new_status":"operational"}]},{"status":"monitoring","body":"A fix has been implemented and we are monitoring the results.","created_at":"2025-09-21T12:58:21.767-05:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2025-09-21T12:58:21.767-05:00","display_at":"2025-09-21T12:58:21.767-05:00","deliver_notifications":true,"tweet_id":null,"id":"bj415xwlp3b6","incident_id":"ndq3dhhmbfbj","custom_tweet":null,"affected_components":[{"code":"v9xwnqrcmnj3","name":"College Scheduler","old_status":"major_outage","new_status":"operational"}]},{"status":"investigating","body":"The morning of Sunday, September 21st, beginning at midnight, Pacific time, Sign-on to College Scheduler for Students and Administrators became unavailable. Our engineering team is investigating.","created_at":"2025-09-21T12:08:12.324-05:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2025-09-21T12:08:12.324-05:00","display_at":"2025-09-21T12:08:12.324-05:00","deliver_notifications":true,"tweet_id":null,"id":"40b3l1j9jnwv","incident_id":"ndq3dhhmbfbj","custom_tweet":null,"affected_components":[{"code":"v9xwnqrcmnj3","name":"College Scheduler","old_status":"operational","new_status":"major_outage"}]}],"postmortem_body":null,"postmortem_body_last_updated_at":null,"postmortem_ignored":false,"postmortem_published_at":null,"postmortem_notified_subscribers":false,"postmortem_notified_twitter":false,"components":[{"status":"operational","name":"College Scheduler","created_at":"2018-10-23T13:40:42.456-05:00","updated_at":"2025-10-24T10:29:44.786-05:00","position":9,"description":"Frontend application, API servers, and databases relating to the College Scheduler application.","showcase":false,"start_date":null,"id":"v9xwnqrcmnj3","page_id":"tm0cv6vwlqq1","group_id":null}]},{"name":"Delayed Data Freshness","status":"resolved","created_at":"2025-04-24T08:25:12.432-05:00","updated_at":"2025-04-28T11:22:02.874-05:00","monitoring_at":"2025-04-24T14:47:26.634-05:00","resolved_at":"2025-04-28T11:22:02.853-05:00","impact":"minor","shortlink":"https://stspg.io/3gt2v5tjh4mh","scheduled_for":null,"scheduled_until":null,"scheduled_remind_prior":false,"scheduled_reminded_at":null,"impact_override":null,"scheduled_auto_in_progress":false,"scheduled_auto_completed":false,"metadata":{},"started_at":"2025-04-24T08:25:12.422-05:00","reminder_intervals":null,"id":"7zffvyfjvzlb","page_id":"tm0cv6vwlqq1","incident_updates":[{"status":"resolved","body":"On Tuesday April 22nd we began to notice our monitors indicating a number of workflow failures. Initially our logs pointed to DNS failures with our cloud provider. Upon troubleshooting the root cause, we identified an unhealthy node in one of our clusters that was still accepting traffic but unable to properly process data since it was in a failure state.\n\nRemediation was to manually remove the unhealthy node from the cluster at which point the issue was resolved.","created_at":"2025-04-28T11:22:02.853-05:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2025-04-28T11:22:02.853-05:00","display_at":"2025-04-28T11:22:02.853-05:00","deliver_notifications":true,"tweet_id":null,"id":"1dvl2pfxm3tc","incident_id":"7zffvyfjvzlb","custom_tweet":null,"affected_components":[{"code":"srn8dknhvn47","name":"Degree Map","old_status":"operational","new_status":"operational"},{"code":"9sgh83ydvyr2","name":"Inspire for Advisors","old_status":"operational","new_status":"operational"},{"code":"l1x0sc6l2hmw","name":"Course Success Coaching (Inspire for Faculty)","old_status":"operational","new_status":"operational"},{"code":"n04lx574cm28","name":"Course Insights","old_status":"operational","new_status":"operational"},{"code":"782rsqc3k1gl","name":"Administrative Analytics (Illume)","old_status":"operational","new_status":"operational"},{"code":"wmg0dxk0y50h","name":"Initiative Analysis (Impact)","old_status":"operational","new_status":"operational"},{"code":"f8bsqq14cc5t","name":"Data Warehouse (Explore)","old_status":"operational","new_status":"operational"},{"code":"dyr1rv69xy9n","name":"Advising Analytics (Inspire)","old_status":"operational","new_status":"operational"}]},{"status":"monitoring","body":"A fix has been implemented and we are monitoring the results. Data freshness is starting to come back within the 24-48 hour threshold.","created_at":"2025-04-25T09:21:49.427-05:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2025-04-25T09:21:49.427-05:00","display_at":"2025-04-25T09:21:49.427-05:00","deliver_notifications":true,"tweet_id":null,"id":"n476xwnx1kj2","incident_id":"7zffvyfjvzlb","custom_tweet":null,"affected_components":[{"code":"srn8dknhvn47","name":"Degree Map","old_status":"degraded_performance","new_status":"operational"},{"code":"9sgh83ydvyr2","name":"Inspire for Advisors","old_status":"degraded_performance","new_status":"operational"},{"code":"l1x0sc6l2hmw","name":"Course Success Coaching (Inspire for Faculty)","old_status":"degraded_performance","new_status":"operational"},{"code":"n04lx574cm28","name":"Course Insights","old_status":"degraded_performance","new_status":"operational"},{"code":"782rsqc3k1gl","name":"Administrative Analytics 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(Inspire)","old_status":"degraded_performance","new_status":"degraded_performance"}]},{"status":"identified","body":"Some additional issues have been identified and we are working to resolve as quickly as possible","created_at":"2025-04-24T16:03:17.538-05:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2025-04-24T16:03:17.538-05:00","display_at":"2025-04-24T16:03:17.538-05:00","deliver_notifications":true,"tweet_id":null,"id":"gx5wwnvq2fkd","incident_id":"7zffvyfjvzlb","custom_tweet":null,"affected_components":[{"code":"srn8dknhvn47","name":"Degree Map","old_status":"degraded_performance","new_status":"degraded_performance"},{"code":"9sgh83ydvyr2","name":"Inspire for Advisors","old_status":"degraded_performance","new_status":"degraded_performance"},{"code":"l1x0sc6l2hmw","name":"Course Success Coaching (Inspire for Faculty)","old_status":"degraded_performance","new_status":"degraded_performance"},{"code":"n04lx574cm28","name":"Course 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